How does the free trial work?
How can I cancel my subscription?
Is our data secure? How do you protect it?
- The user would see “Secure” icon upon visiting the site indicating that we have SSL certification.
- SSL Certificates provide secure, encrypted communications of data between a website and an internet browser.
- Data on server will have usual security like firewall etc.
Do Eff Factor Software employees have access to my data?
Maintenance of the software is handled by over technology partner Fafadia Tech and our employees cannot have access to the server except the directors. Even the partners, employees have restricted access. Besides the data or reports do not carry the clients name or logo to ensure confidentiality.
What payment methods do you accept?
Payments are accepted through payment gateway of CC avenue.
Direct payments into our account are also possible by way of RTGS, NEFT or by cheque.
Do we have to take backup of our data from time to time?
We have a system of taking backups of all the clients data which would be useful in case our server is affected in any manner.
You may take periodic backup of logs, projects etc. in excel at your end.
Which version would be appropriate for different users?
Those who are already using sometime time tracking/project management systems either through excel or otherwise would find Eff Factor Version 3 or 4 most appropriate.
For others, Version 1 or 2 would be more suitable. Ofcourse, no harm in starting with higher version in any case.
Will the data and reports be accessible to everyone?
Care has been taken to ensure access to sensitive data like costing, billing, profits is restricted to the top management with freedom to change access rights.